ORDERS & STATUS
FREQUENTLY ASKED QUESTIONS
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
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You can track the status of your order by CLICKING HERE. Please note our standard production times and delivery times. Once your order ships, you will receive an email with tracking information.
If you haven't received your order or need help, please Contact Us.
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Do not worry! Each order is completely customized to fit your needs and we promise to get it to you. Depending on the order, our fulfillment team may ship your order in separate or multiple shipments. Tracking numbers will always be provided for each shipment. If you have any questions, please don't hesitate to contact our team. We're here to help!
PRODUCTION & SHIPPING
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Each panel is expertly crafted with laser precision from our custom PVC composite molds, one by one to ensure your set is made to order and with care. Each panel is then air brushed with our in house texture blend to give each panel that extra special touch of je ne sais quoi.
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We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. Most orders ship via DHL Express.
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Yes, we ship there as well. Some additional shipping charges may apply. Please note that because it is outside of continental USA, delivery times may take longer.
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It depends on where you are located. Orders processing will take 3-5 days to be custom assembled and designed for you. Please allow another 4-7 days shipping, for your orders to arrive.
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We mainly serve the USA.
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Yes, we ship all over the world. Shipping costs vary and will be added at checkout. There may be duties, VAT, and other import fees which are the buyer's responsbility. But to help with that, we run discounts and promotions all year, so stay tuned for exclusive deals.
RETURNS & EXCHANGES
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Our Customer Concierge is available 24/7 by email or available by phone Monday-Friday between 9am - 5pm.
We can help with sizing, quantities needed or to help answer any questions you have so you can make the best effortless decisions without worry of needing to return.
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Please see our Return Policy here.
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We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
TRADE PROGRAM & WHOLESALE
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Yes totally! If you need a set amount of tiles or a large order please reach out to us at support@ivorihome.com and we will set that up, and maybe even help you get a discount ;)
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Yes we do. IVORI offers exclusive pricing and services to qualified trade professionals including architects, interior designers, contractors and professional in the hospitality industry.
Please tell us more about you and your business via our wholesale page here.